Terms and Conditions

 

  1. About the Company
    If you wish to contact us, please send an email to info@tindradesign.com with your inquiry and contact details, and we will get back to you shortly.

  2. Order
    Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details about the products, prices, billing, and shipping addresses.
    If there is any mistake in the order confirmation, please contact us immediately via email at info@tindradesign.com.

  3. Delivery
    Our normal delivery time is 5-12 business days. Please note, orders placed on weekends will be shipped on the following Monday.
    Due to high demand from the shipping provider, delays may occur. We kindly ask for your understanding as this is beyond our control.
    If delays occur (and we have not notified you about a longer delivery time), please contact us at info@tindradesign.com.

  4. Prices
    All prices in the store are listed in SEK. We reserve the right to adjust prices due to price changes from suppliers, pricing errors, or incorrect information and to make necessary price corrections.

  5. Right of Withdrawal
    When purchasing goods from the website, you as a customer have a statutory 14-day right of withdrawal starting from the day you received the item you ordered.

5.1 Exercising Your Right of Withdrawal
You must notify us if you wish to withdraw your purchase. The message should be sent to info@tindradesign.com. In your message, please include your name, address, email address, order number, and which products are being returned.
You must return the products immediately, and no later than 14 days after the withdrawal notice.
You are responsible for return shipping, delivery, and the condition of the products upon return. The items should be sent properly packaged and in their original packaging.
For refunds, we reserve the right to deduct an amount corresponding to any depreciation in the product's value compared to its original value if the product has been used or damaged.

5.2 Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to:

  • Products sealed for health or hygiene reasons where the seal has been broken.

  • Products that are sealed audio or video recordings, and where the seal has been broken.

  • Custom-made products tailored to your specifications or with a distinct personal touch.

  • Services that have been fully performed, and where you explicitly agreed to waive your right of withdrawal.

  • Goods that deteriorate rapidly, such as food products.

  • Single issues of newspapers or magazines.

For more on the statutory right of withdrawal, see here.

  1. Complaints and Claims
    We inspect all products before they are shipped to you. If the product is damaged or incorrectly shipped, we commit to rectifying the issue free of charge, in accordance with applicable consumer protection legislation.
    You must always contact us for approval before returning a defective product.
    Complaints must be sent immediately after discovering the defect.

6.1 How to File a Complaint
Any faults or defects should be reported to info@tindradesign.com with your name, address, email address, order number, a picture/video of the fault, and a description of the defect.
If we are unable to rectify the issue or provide a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. In this case, we will cover the return shipping for approved claims.
We reserve the right to deny a complaint if the product is found not to be defective according to applicable consumer protection laws.
For complaints, we follow the guidelines from the Swedish National Board for Consumer Disputes (ARN), see arn.se.

  1. Limitation of Liability
    We are not liable for indirect damages that may arise due to the product.
    We do not accept responsibility for delays or errors caused by circumstances outside the company's control (Force Majeure). These circumstances may include labor disputes, fire, war, governmental decisions, reduced or canceled deliveries from suppliers, or other events beyond our control.
    Furthermore, we are not responsible for any changes in products or product features altered by the respective supplier or other factors outside of our control.

  2. Product Information
    We reserve the right to correct any typographical errors on this website and to remove products from sale if out of stock. We do not guarantee that the images represent the exact appearance of the products as color discrepancies may occur depending on screen settings, photo quality, and resolution. We always strive to display the products as accurately as possible.

  3. Cookie Information
    According to the law on electronic information, website visitors must be informed that cookies are used. Cookies are small text files that the website requests to save on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Authority's website.

  4. Personal Data
    By shopping with CGA Ecom AB, you accept our data protection policy and our handling of your personal data. We respect your privacy and only collect the necessary information to process your order. We never sell or pass on your information to third parties without legal grounds.
    CGA Ecom AB is responsible for processing personal data you provide as a customer. Your personal data is processed by us to manage your order and, in cases where you have requested newsletters or promotional offers, to tailor marketing to your individual needs.

Below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is Personal Data?
Personal data is any information that directly or indirectly can be attributed to an individual.

10.2 What Data Do We Store?
To handle your order and respond to inquiries related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process it, such as fulfilling the agreement between us or complying with legal obligations, such as the Swedish Accounting Act.

10.3 Legal Basis
In connection with a purchase, your personal data is processed to fulfill the contract with you.
Marketing, campaigns, and similar communications are done with your consent.

10.4 What Data is Shared and For What Purpose?
10.4.1 Payment Provider
When completing a purchase, information is shared with our payment provider. This includes your first and last name, address, email address, and phone number. If you choose to pay by invoice, your personal number will also be saved by the payment provider. This information is stored to complete the purchase and protect against fraud.
The payment providers we use are: Klarna.

10.4.2 Shipping Companies
To deliver your orders and fulfill our agreement, we need to share specific information with the shipping company. This includes your first and last name, as well as delivery address details. Your email address and/or mobile number may also be shared for notification purposes.
The shipping companies we work with are: Postnord, DHL, and Early Bird.

10.4.3 Newsletter
If you subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider to keep you updated with information and offers for marketing purposes.
We use Klaviyo for sending newsletters.

10.5 Right of Access
You have the right to request access to all information we hold about you. This will be provided electronically in a readable format.

10.6 Right to Rectification
You have the right to ask us to update incorrect information or complete incomplete information.

10.7 Right to Be Forgotten
You can request that your data be deleted at any time. There are few exceptions to the right to erasure, such as if we must retain the data to comply with a legal obligation (e.g., the Accounting Act).

10.8 Data Protection Officer
The company is responsible for storing and processing personal data in the online store and ensuring compliance with regulations.

10.9 How We Protect Your Personal Data
We use industry-standard SSL/TLS and one-way hashing algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.

  1. Changes to the Terms and Conditions
    We reserve the right to change the terms and conditions at any time. Changes will be published online on the website. The amended terms are considered accepted when placing an order or visiting the website.

  2. Dispute and Applicable Law
    In case of a dispute that cannot be resolved amicably with the company's customer service, you as a customer may contact the Swedish National Board for Consumer Disputes (ARN), see arn.se. For customers residing in other EU countries, complaints can be submitted online via the EU Commission's platform for dispute resolution at http://ec.europa.eu/consumers/odr.
    In case of a dispute, we follow the decisions from ARN or the corresponding dispute resolution body.
    Disputes regarding the interpretation or application of these terms and conditions will be interpreted according to Swedish law.